Last updated: 10 May 2026

SpideyWeb Ltd respects your privacy and is committed to protecting personal information. This privacy policy explains how we collect, use and protect information when you contact us, use this website, request support or work with us on a website, hosting, cloud, IT or SEO project.

Who we are

SpideyWeb Ltd is based at 6 Dryleaze, Yate, Bristol, BS37 7YX. You can contact us at stu@spideyweb.co.uk or 07850 950 157.

Information we may collect

• Name, business name and role.
• Email address, phone number and postal address.
• Information you include in enquiries, support requests, project briefs or emails.
• Project, billing, service and account administration information.
• Technical information such as IP address, browser type, device information, server logs and website usage data.
• Information required to provide website, hosting, cloud, email, network, SEO or IT support services.

How we use information

• To respond to enquiries and support requests.
• To quote for, deliver and manage projects and services.
• To host, secure, maintain and improve websites and related systems.
• To keep records for accounting, legal, tax and business administration.
• To monitor website performance, security and reliability.
• To send service-related communications or agreed updates.

Lawful bases

We may process personal information because it is necessary for a contract or steps before a contract, because we have a legitimate business interest, because we need to meet a legal obligation, or because you have given consent for a specific optional activity.

Sharing information

We do not sell personal information. We may share information with trusted suppliers where needed to deliver our services, such as hosting, email, analytics, security, payment, accounting, professional advice and IT support providers. We may also share information where required by law.

International transfers

Some suppliers may process information outside the UK. Where this happens, we aim to use appropriate safeguards and reputable providers.

How long we keep information

We keep personal information only for as long as needed for the purpose it was collected, including project delivery, support, legal, accounting and record-keeping requirements.

Cookies and website analytics

This website may use essential cookies and technical logs to keep the site secure and working. If optional analytics or marketing cookies are added, they should be explained clearly and controlled where required.

Your rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information, and to request data portability. You may also withdraw consent where consent is the lawful basis.

Complaints

Please contact us first if you have a concern. You also have the right to complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.